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We want you to love every bag of Jealous Sweets. If something isn't right with your order, we'll do our best to put it right.
This policy does not affect your statutory rights under the Consumer Rights Act 2015.
As our products are food items, we are generally unable to accept returns simply because you have changed your mind.
However, if your order is:
please contact us as soon as possible so we can investigate.
Our Quality team may ask for photographs, batch details, or request that the product is returned for inspection.
If we ask you to return a product for quality assessment, we'll provide instructions on how to do this.
Please do not dispose of the product until we've had the opportunity to review your claim, unless we advise otherwise.
Where a return has been authorised, please send your item to:
FuturePro Logistics
Unit 6 Thatcham Distribution Park
Gables Way
Thatcham
RG19 4ZA
Please include your order number and contact details with your return.
We recommend using a tracked delivery service, as we cannot accept responsibility for items lost in transit.
Once your return or claim has been reviewed, we'll let you know the outcome as soon as possible.
If your refund is approved, it will be issued to your original payment method. Depending on your payment provider, it may take several working days for the funds to appear in your account.
If you've not received your refund after we've confirmed it has been processed, please check with your bank or card provider before contacting us.
If you receive a damaged, faulty or incorrect product, we'll arrange a replacement where possible.
If the product is no longer available, we'll offer an appropriate alternative or a refund.
Sale or promotional items are eligible for a refund or replacement if they are faulty, damaged or not as described. This does not affect your statutory rights.
If you have any questions about your order or believe there's an issue with one of our products, we'd love to help.
Email us at hello@thejealouslife.com with your order number and a brief description of the issue.